RETURNS + SHIPPING

What is your return/exchange policy?
Returns - We accept returns, exchanges or store credit within 30 days of purchase.

To be eligible for a return, exchange or for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, exchange or store credit, we require a receipt or proof of purchase.
 

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being exchanged. Any skincare, essential oils, bath products etc. with a broken seal cannot be returned or exchanged, they are considered final sale.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you intend to return or exchange a product, please reach out to us and let us know within 5 days of receipt.

You are responsible for the return shipping cost.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

There are certain situations where only partial refunds are granted:

 

  • Books with obvious signs of use

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Upon receipt of the returned item(s) we will then credit your card for the cost of the item and will send you an email confirmation once the process is completed. Please allow 5-7 business days, depending on your issuing bank or credit card company, for the transaction to appear on your bank or credit card statement. 

Exchanges - We accept exchanges or store credit within 30 days of purchase.

To complete your return, exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

Upon receipt of the returned item(s) we will ship out the new item 

International Orders are not eligible for free shipping for exchanges and return labels.

Where is my package? 
We are a two witch team, so please allow 5-7 days for your order to be shipped** and an additional 1-3 days for domestic USPS Priority Mail to deliver it. International orders will ship within our 5-7 day window, and you should expect your package within 14-45 days after shipment depending on your country and customs delays.

If you didn’t receive a tracking link, please be sure to check your spam folder before contacting customer service. If you need your tracking information sent again, just let us know!

**PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED DURING OCTOBER/DECEMBER. Thank you!

I waited 5-7 days and I still think my package is lost or stolen. 
First, contact us double check you have the right tracking number (mistakes happen, we're only human!) Emailing covencle@gmail.com is the best way to get in touch; you’re welcome to call the shop during business hours, but keep in mind that we check email much more frequently than voicemails.

If your tracking link says your package was delivered but you haven’t received it, please reach out to your local post office for details. We are unable to give refunds for lost/stolen packages.

Please reach out to us! We are here for you!
If you have a question or something comes to you damaged or defective, PLEASE email us. We love our customers and appreciate their business and support! We can only do what we do because of you and we’ll always do our best to make things right!

 

Email us at
covencle@gmail.com.

CONTACT

1384 Bonnieview Ave

Lakewood, OH 44107

covencle@gmail.com

216-767-5800

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Saturday: 12pm-6pm

Sunday: CLOSED

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