We’re located at 1384 Bonnieview Ave Lakewood Ohio, 44107

Monday-Wednesday Closed

Thursday-Friday 3 to 8

Saturday-Sunday 12 to 6

If these hours do not accommodate your schedule reach out to us for a private appointment at info@covencle.com.

Online we're open 24/7!

Email. We are really good at checking our email, we promise. DMs and Facebook message can easily get lost in the shuffle. If you need us, please send us a good old email at info@covencle.com or fill out the form on our Contact Us page!

The best way to get in touch with customer service is to email info@covencle.com and we will get back to you within 48 hours. If it’s urgent, call the shop during business hours at 216-767-5800 and we will do our best to do right by you!

Returns

We accept returns, exchanges or store credit within 30 days of purchase.

To be eligible for a return, exchange or for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being exchanged. Any skincare, essential oils, bath products etc. with a broken seal cannot be returned or exchanged, they are considered final sale.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you intend to return or exchange a product, please reach out to us and let us know within 5 days of receipt.

You are responsible for the return shipping cost.

​When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

There are certain situations where only partial refunds are granted:

-Books with obvious signs of use

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Upon receipt of the returned item(s) we will then credit your card for the cost of the item and will send you an email confirmation once the process is completed. Please allow 5-7 business days, depending on your issuing bank or credit card company, for the transaction to appear on your bank or credit card statement. 

Exchanges

We accept exchanges or store credit within 30 days of purchase.

To complete your return, exchange or store credit, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

-Books with obvious signs of use

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

When returning or exchanging items, please be sure to pack items carefully in the same way you received them. We reserve the right to refuse shipment of poorly packed items. We suggest you send items with delivery confirmation and insurance, and we cannot be liable for packages lost in the mail.

Upon receipt of the returned item(s) we will ship out the new item 

International Orders are not eligible for free shipping for exchanges and return labels.

We are a two witch team, so please allow 5-7 days for your order to be shipped** and an additional 1-3 days for domestic USPS Priority Mail to deliver it. International orders will ship within our 5-7 day window, and you should expect your package within 14-45 days after shipment depending on your country and customs delays.

If you didn’t receive a tracking link, please be sure to check your spam folder before contacting customer service. If you need your tracking information sent again, just let us know!​

**PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED DURING OCTOBER/DECEMBER. Thank you!

First, contact us to double check you have the right tracking number

Emailing orders@covencle.com is the best way to get in touch; you’re welcome to call the shop during business hours, but keep in mind that we check email much more frequently than voicemails.

If your tracking link says your package was delivered but you haven’t received it, please reach out to your local post office for details. We are unable to give refunds for lost/stolen packages.

We highly recommend you double check your schedule or set a reminder on your phone. You won't want to miss any of the magic our instructors bring to their classes.. In the event that you do miss a class, you will be able to receive a refund for your ticket. This can be done through Eventbrite or please email events@covencle.com.

We are always down to host a private event! Please email us at events@covencle.com with a description of your event. Our shop manager will get back to you within 48 hours.

We love this question! It makes us smile :) Yes, we are real Witches!

If you have a question or something comes to you damaged or defective, PLEASE email us. We love our patrons and appreciate their business and support! We can only do what we do because of you and we’ll always do our best to make things right!

Coven is wheelchair accessible through our back entrance! There is a small step up so there is a small ramp we have to set out. Please call us at (216) 767-5800 and we will be more than happy to make that happen for you!